Governing Bodies of schools are required by law under Education Act 2002 (Section 29) to establish procedures for dealing with complaints. This procedure will be used by the School’s Governing Body when dealing with general complaints; it is for parents, carers and members of the public to raise informal and formal complaints with the school and the Governing Body. Complainants will be treated seriously and courteously and given the time they need to be heard. It is important that complainants have confidence in the procedure and know that their concerns and complaints will be investigated fully and impartially.
The process allows for sequential progress via the Headteacher, to Governors, L.A., and ultimately to the Secretary of State.
The school has a clear policy for handling unreasonable complainants.